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1. Creditor Information: Full legal name, contact details, and FCA registration number of the creditor
2. Debt Details: Specific details about the debt including amount owed, account number, and original creditor if debt has been sold
3. Validation Rights Statement: Statement of the consumer's right to dispute the debt and request validation within 30 days
4. Payment Information: Details of how and where to make payments, including acceptable payment methods
5. Response Timeline: Clear statement of the timeframe for consumer to respond or dispute the debt
1. Payment Plan Options: Details of available flexible payment arrangements and how to set them up
2. Interest and Charges: Information about any interest or additional charges being applied to the debt
3. Previous Communications: Reference to any prior correspondence or attempts to collect the debt
4. Financial Difficulty Support: Information about available support for consumers in financial difficulty
1. Account Statement: Detailed breakdown of the debt amount including transaction history
2. Original Credit Agreement: Copy of the original agreement that created the debt
3. Payment History: Comprehensive record of payments made and charges applied to the account
4. Statutory Information Sheet: Standard information sheet about debt advice and consumer rights
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