The Operating Service Agreement is essential for businesses requiring formalized operational service arrangements under English and Welsh law. This contract type is particularly valuable when establishing long-term service relationships that require clear performance metrics, service standards, and operational procedures. The agreement addresses key aspects such as service delivery, quality standards, pricing, liability allocation, and regulatory compliance, providing a robust framework for managing operational service relationships while protecting both parties' interests.
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1. Parties: Identification and details of contracting parties
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Services: Detailed description of services to be provided
5. Service Levels: Performance standards and metrics
6. Charges and Payment: Pricing, payment terms, and invoicing
7. Term and Termination: Duration and termination provisions
8. Liability and Indemnities: Risk allocation between parties
1. Change Control: Process for managing changes to services - recommended for complex or long-term service arrangements
2. Force Majeure: Provisions for unforeseen circumstances that may affect service delivery
3. TUPE: Employee transfer provisions - required when service provision involves staff transfers
1. Schedule 1 - Service Description: Detailed specification of services
2. Schedule 2 - Service Levels: Detailed performance metrics and KPIs
3. Schedule 3 - Charges: Detailed pricing structure and calculations
4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms
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