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1. Customer Information: Essential contact details including name, address, phone number, and email address of the customer requesting the return
2. Original Purchase Information: Details of the original transaction including order number, purchase date, and payment method
3. Product Information: Specific details about the item(s) being returned including product name, model number, quantity, and condition
4. Return Reason: Clear indication of why the product is being returned, with categorized options (e.g., defective, wrong item, not as described)
5. Return Instructions: Step-by-step guidance on how to package and ship the return, including any specific requirements
6. Terms and Conditions: Clear statement of return policy, timeframes, and conditions that must be met for return acceptance
7. Authorization Section: Space for RMA number assignment and authorization signatures from both customer and company representative
1. Warranty Information: Include when the return involves warranty claims, stating relevant warranty terms and coverage
2. Damage Assessment: Add when dealing with potentially damaged items, including a detailed condition report
3. Refund Preferences: Include when multiple refund options are available (store credit, original payment method, exchange)
4. Special Handling Instructions: Add for products requiring specific packaging or handling procedures
5. International Return Information: Include for cross-border returns, with customs and documentation requirements
1. Return Shipping Label: Pre-paid shipping label or instructions for return shipping
2. Product Condition Checklist: Detailed checklist for assessing and documenting the condition of returned items
3. Return Policy Summary: Simplified version of the complete return policy highlighting key points
4. Packaging Guidelines: Specific instructions for proper packaging of different types of products
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