The SaaS Master Service Agreement serves as the foundational contract between a software provider and customer for the delivery of cloud-based software services. This agreement is designed for use in the United States market and incorporates relevant federal and state law requirements. It should be used when establishing a long-term SaaS relationship where the provider will deliver one or more software services to the customer over time. The agreement covers critical aspects including service levels, data protection, security measures, intellectual property rights, warranties, and liability allocation. It's structured to allow addition of specific services through schedules while maintaining consistent overarching terms. This template is particularly suitable for enterprise-level SaaS deployments where comprehensive terms and robust protections are required.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Your data doesn't train Genie's AI
You keep IP ownership of your docs
1. Parties: Identification of contracting parties and their legal status
2. Background: Context of the agreement and business relationship
3. Definitions: Key terms used throughout the agreement
4. Services: Description of SaaS services, service levels, and support
5. Customer Obligations: Customer responsibilities, acceptable use policy, and access management
6. Fees and Payment: Pricing, payment terms, invoicing, and late payment consequences
7. Intellectual Property Rights: IP ownership, licenses, and restrictions
8. Data Protection and Security: Data handling, security measures, and privacy compliance
9. Confidentiality: Protection of confidential information and trade secrets
10. Warranties and Disclaimers: Service warranties and limitations
11. Indemnification: Mutual indemnification obligations
12. Limitation of Liability: Liability caps and exclusions
13. Term and Termination: Agreement duration, renewal, and termination rights
14. Post-Termination: Obligations after agreement ends, including data return/deletion
15. General Provisions: Standard legal provisions including governing law, notices, assignment
1. Professional Services: Include when implementation, configuration, or consulting services are needed
2. Disaster Recovery: Include for critical systems requiring specific recovery commitments
3. Insurance: Include when specific insurance coverage needs to be maintained
4. Compliance with Laws: Include for regulated industries or specific compliance requirements
5. Export Control: Include when services involve international data transfers
6. Source Code Escrow: Include when customer requires source code protection
7. Audit Rights: Include when customer needs rights to audit security or compliance
8. Business Continuity: Include for critical services requiring continued operation guarantees
9. Multi-tenant Provisions: Include when addressing shared infrastructure concerns
10. Subcontractors: Include when provider uses key subcontractors
1. Service Description: Detailed description of SaaS services and functionality
2. Service Level Agreement: Performance metrics, measurement, and remedies
3. Support Services: Support levels, response times, and escalation procedures
4. Security Requirements: Detailed security controls and compliance requirements
5. Data Processing Agreement: Detailed data protection obligations and procedures
6. Pricing and Payment Schedule: Detailed pricing, payment terms, and metrics
7. Technical Requirements: Customer infrastructure and integration requirements
8. Business Continuity Plan: Disaster recovery and business continuity procedures
9. Acceptable Use Policy: Detailed rules for service usage and restrictions
10. Implementation Plan: Timeline and milestones for service implementation
Find the exact document you need
Saas Master Service Agreement
U.S.-governed master agreement for Software as a Service (SaaS) delivery, establishing comprehensive terms for service provision, data protection, and commercial arrangements.
Download
Master SaaS Agreement
A U.S.-governed agreement establishing terms and conditions for software as a service delivery, including service levels, data protection, and usage rights.
Download
Agency Master Services Agreement
U.S.-governed master agreement establishing and regulating the relationship between a principal and an agent/service provider, including scope, compensation, and mutual obligations.
Download
Msa Contract
A U.S.-governed Master Services Agreement establishing the foundational terms and conditions for ongoing service relationships between providers and clients.
Download
Master Service Agreement Contract
A U.S.-governed framework agreement establishing standard terms and conditions for ongoing service relationships between parties.
Download
Form Of Subscription Agreement
A U.S.-governed legal agreement establishing terms for purchasing securities from an issuing company, ensuring compliance with federal and state securities laws.
Download
Master Services Agreement For Software Development
US-governed master agreement establishing terms for ongoing software development services between provider and client.
Download
Msa Agreement
A U.S.-governed framework agreement establishing terms and conditions for ongoing service relationships between providers and clients.
Download
łŇ±đ˛Ôľ±±đ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; łŇ±đ˛Ôľ±±đ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it